PRIVACY POLICY

OF COIPA Italia S.p.A. & Gruppo  Ventura

Introduction

Coipa Italia S.p.A. & Gruppo Ventura (hereinafter “the Company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Data Controller

The data controller is Coipa Italia S.p.A., located at [insert address]. For all privacy-related inquiries, you can contact us at [insert email address] or [insert phone number].

2. Information We Collect

We collect personal data that you provide directly to us or through the use of our services. This includes:

• Contact Information: Name, address, email address, phone number.
• Financial Data: Billing information, payment details.
• Professional Data: Job title, company name, role.
• Usage Data: Information about how you interact with our website and services, including cookies and tracking technologies.
• Communication Data: Any correspondence or communication you have with us, including inquiries, feedback, and requests.

3. Purpose of Processing Your Personal Data

We process your personal data for the following purposes:

• Provision of Services: To provide and manage our services, such as railway transport, customer service, and communications.
• Contractual Obligations: To fulfill contractual obligations and process payments.
• Customer Support: To respond to inquiries, manage complaints, and provide assistance.
• Marketing and Promotional Activities: To send you information about our services, promotions, and updates, where you have consented to receive such communications.
• Legal Compliance: To comply with legal obligations, such as regulatory requirements and tax purposes.

4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

• Contractual Necessity: The processing of personal data is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Consent: Where required by law, we will obtain your consent to process your personal data (for example, for marketing purposes).
• Legitimate Interests: We may process personal data based on legitimate interests, such as for the purpose of improving our services or safeguarding our business.
• Legal Obligation: We may process personal data as required to comply with legal obligations.

5. Sharing Your Data

We do not sell or trade your personal data. However, we may share your personal data with the following categories of recipients:

• Service Providers: Third-party vendors that provide services to us, such as payment processing, data storage, and IT services, who process personal data on our behalf.
• Authorities and Regulators: We may share your personal data with regulatory authorities, government agencies, or law enforcement where required by law or regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

6. International Data Transfers

Some of your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws.

7. Data Retention

We will retain your personal data for no longer than necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal data:

• Access: You can request information about the personal data we hold about you.
• Rectification: You can request correction of any inaccuracies in your personal data.
• Erasure: You can request the deletion of your personal data, subject to certain limitations.
• Restriction: You can request the restriction of processing of your personal data in certain circumstances.
• Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data, including for direct marketing purposes.
• Withdraw Consent: You can withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact details provided above.

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze website traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.

For more information about how we use cookies, please refer to our Cookie Policy.

10. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. However, no security system is 100% secure, and we cannot guarantee the absolute security of your personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will include the date of the most recent revision.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us at:

Coipa Italia S.p.A. & Gruppo Ventura

Area Produttiva Papa Benedetto XVI, 88046

Lamezia Terme, Catanzaro – Italy
Email: legal@coipaitalia.com

Phone: + 39 339 1188017